Exchange or refund Terms
In the event of non-compliance with the product received and product ordered, or in case of damage due to transport conditions noticed by the customer on the day of receipt of the package, the seller will exchange or refund the product. The customer must keep the seller informed by e-mail, stating whether they want to exchange the product or receive a refund by completing the claim form available on the website.
Provided that delivered product is returned to the seller in the original packaging and in perfect condition at the address given to the customer via e-mail, it will be an exchange or refund within 10 days after the receipt. The product will be exchanged with a strictly identical product in the stocks, or if the product is no longer available, a comparable product. If the wishes of the customer, the returned Product will be refunded to the seller, as well as the shipping, as soon as possible, if the liability of the Seller is established.
Refunds will typically be processed within 30 days and will be actioned via electronic funds transfer.
RIGHT OF WITHDRAWAL
The consumer has a period of seven days to exercise his right of withdrawal without paying any reason or penalties, except, where applicable, the costs of the return. In the event that the consumer can move at the same time and where he needs to call for immediate service and necessary living conditions, the consumer can waive this term. In this case, it would continue to exercise its right of withdrawal without paying any reason or penalties. The period mentioned in the previous paragraph starts from the receipt of the goods or acceptance of the offer of services. If the information provided is not provided, the period for the exercise of the right of withdrawal is extended to three months. When the provision of such information takes place within three months after the receipt of the goods or acceptance of the offer, it shall run the seven-day period referred to in the first paragraph. When the seven-day period expires on a Saturday, Sunday or a public holiday or a holiday, it is extended until the next business day.
WARRANTY AND RESPONSIBILITY
The customer has the legal guarantee against hidden defects. Seller can not be held liable for breach of the contract in the event of a shortage (temporary or permanent) unavailability of the product, or in case of force majeure, malfunction or total or partial strike of the postal services and transport and / or communication. The Seller is not liable for any damage resulting from this; business loss, loss of profit, loss of opportunity, damage or costs.
